How soon may I receive my lenses? Most prescriptions are shipped the same business day you order, and delivery depends upon the shipping method you choose. However, some lenses are "special order" and may not be available for same day shipping.
How may I pay for the lenses? We accept All Major Credit Cards. (To pay by check or money order please call 1-800-536-7123)
Are there cost savings? We conduct pricing reviews to ensure that our published prices are competitive... and we guarantee it! If you find a lower price we will match it. Lens123 also conducts special promotions throughout the year, offering additional savings opportunities. To receive a price match, just call 1-800-536-7123 to place your order.
How do I update my account info? Click on the My Account button from any page of this site.
Why do you need my email address? We collect your email address primarily to enable us to send you status updates on your order.
How do I unsubscribe from your email database? If you receive an email for purposes other than order status updates and would like to unsubscribe you may do so one of two ways. 1. At the bottom of every advertising email we send is the option to unsubscribe 2. Or you may Contact Lens123 Customer Service at 800-536-7123
Will my Insurance cover this? LENS123 is a Replacement Service only, we do not take insurance. Some insurance companies may reimburse, it is advisable to check with your insurance company on any restrictions.
Can I use my Flex Spending Account? Yes, Flex Spending accounts can be used towards contact lens replacement, as long as it is paid on a credit card.
Why is the Prescription date important? You cannot order lenses with an expired examination. Contact lens prescriptions are valid for 12 months from the date of the examination unless specified by the Doctor.
What if my Doctor will not release my Prescription? We will contact your eyecare professional, and review your prescription requirements. Lens123 is successful at obtaining a prescription in 99% of all orders placed.
What is the return policy? At Lens123 your satisfaction is guaranteed. If you are not pleased with your order, simply call us within 30 days, and we will be happy to exchange or refund your order. If your prescription changes, we will exchange unmarked, unopened boxes of contact lenses for your new prescription.
What shipping charges are incurred?
Important Shipping Information:
How can I view rebates on the site? Rebates are displayed using Adobe Acrobat PDF files. Download Acrobat Reader for free here.